Our Programs

OUR PROGRAMS

DCG-TrainingPrograms

Customer Service Programs

  • Achieving Customer Service Excellence
  • Telemarketing and Customer Service
  • Frontline Staff Excellence

Business Reengineering Programs          

  • Benchmarking and KPIs
  • Performance Management System
  • Business Reengineering

Management Programs

  • Practical Management and Leadership Skills
  • Becoming a Person of Influence
  • Problem Solving
  • Creative Thinking
  • Time Management
  • Performance Management
  • Process Improvement
  • The Art of Coaching
  • The Art of Delegating
  • Counseling and Mentoring
  • Presentation Skills
  • Emotional Intelligence
  • Stress Management
  • Conflict Management

Leadership Programs

  • Practical Management and Leadership Skills
  • Achieving Leadership Excellence
  • Achieving Personal Excellence in Leadership (APEL)
  • Situational Leadership
  • Train the Trainers
  • EQ in Leadership

Teambuilding

  • Self Enhancement Towards Integrated Action (SETIA)
  • Achieving Team Excellence
  • High Performance Teamwork

Employee Equipping and Enhancement Programs

  • Achieving Personal Excellence
  • Achieving Performance Excellence
  • Achieving Personal and Performance Excellence (APPE)
  • Law of Attraction – The Science of getting more of what you want
  • Power of the Subconscious Mind
  • Personality Plus – Understanding others by understanding yourself
  • Enhancing Memory Power

Marketing and Sales Programs

  • Achieving Sales Excellence
  • Sales by Design
  • Achieving Sales Targets Effortlessly
  • Winning Without Intimidation
  • Sales Mastery

Language Programs

  • Business Writing Skills
  • Business English
  • Speaking and Writing the correct way
  • Enhancing Spoken English
  • Speed Writing and Reading

Our Signature Programs

            TAKING OWNERSHIP PASSIONATELY (T.O.P.)